Visa — San Francisco, CA
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
Job Description
About the Role
Visa is seeking a Senior Director, Chief of Staff to support the Global Head of Cross-Border, one of Visa's highest-priority and fastest-growing businesses. Cross-Border payments is at the center of global commerce and plays a critical role in Visa's future growth.
This is a high-impact role working directly with the Global Head of Cross-Border as a trusted thought partner. You will help define priorities, strengthen how the business operates, and drive execution at scale. The role combines strategy, execution, and leadership influence, with meaningful impact on a global business.
The Cross-Border business has a strong foundation in place and is entering its next phase of growth. Over the next 12 months, the operating model, rhythm of business, and cross-functional ways of working will continue to evolve. This role is well suited for someone who can build on what exists, connect and mature systems, and bring greater clarity, consistency, and execution discipline across a complex, global organization.
Key Responsibilities
Business Rhythm & Operating Model
Own the end-to-end rhythm of the business, spanning annual planning, quarterly reviews, and monthly and weekly leadership forums
Ensure forums across global and regional teams are connected and reinforce a consistent set of priorities, messages, and outcomes
Set agendas, shape content, and drive follow-through so forums lead to clear decisions and actions
Continuously refine and mature the operating system to improve clarity, alignment, and execution discipline
Ensure priorities, decisions, and updates cascade clearly across the organization
OKRs, Prioritization & Performance Management
Own end-to-end development of OKRs, aligning global and regional teams on the most important business priorities
Translate strategy into clear, measurable goals with defined ownership, milestones, and success metrics
Drive ongoing tracking and recalibration of priorities, surfacing risks, dependencies, and trade-offs
Enable leadership to make informed prioritization decisions across competing demands
Establish a consistent, transparent view of performance tied to strategic outcomes
Executive & Strategic Communications
Lead development of executive presentations for the Global Head of Cross-Border, including materials for senior leadership forums, business reviews, and external engagements
Draft high-impact communications for senior leadership, including executive emails, leadership updates, and critical business messages
Ensure communications are clear, concise, and tailored to executive audiences
Help shape and reinforce the Cross-Border narrative across key internal and external forums
Cross-Functional Leadership & Stakeholder Management
Partner closely with senior leaders across global and regional teams to drive alignment and execution
Build strong relationships across regional leadership, marketing, product, sales, strategy, and other key cross-functional partners
Act as a central connector across the organization, driving coordination in a highly matrixed environment
Ramp quickly on complex topics, maintaining a broad view of priorities while going deep where needed
Planning, Budget & Business Operations
Partner with Finance and People teams to lead annual and in-year planning processes
Oversee budget planning and tracking, including headcount, investments, and key trade-offs
Ensure the business is operating against plan and proactively identify gaps, risks, and course corrections
Align strategy, resourcing, and execution so priorities are realistically planned, funded, and delivered
Strategic Projects & Thought Partnership
Act as a trusted advisor to the Global Head of Cross-Border on business priorities, organizational strategy, and key decisions
Lead or support high-impact, cross-functional initiatives
Identify opportunities to improve how the organization operates, communicates, and executes
Team Leadership & Culture
Provide oversight to a small support structure, including one direct report focused partially on business operations
Reinforce strong ways of working, team culture, and communication across the organization
Note: Payments or financial services experience is helpful but not required. The non-negotiables are excellent executive communication skills, strategic thinking, and proven operating experience.
What Success Looks Like
The business operates with clear priorities, strong alignment, and execution discipline
OKRs are actively managed and used to guide decisions and trade-offs
The rhythm of business is connected across annual, quarterly, monthly, and weekly forums
Leadership teams are aligned across global and regional levels
Executive communications and presentations are sharp, clear, and effective
The business is operating against plan with strong visibility into performance, budget, risks, and resourcing
The Global Head of Cross-Border is highly leveraged across both thought partnership and execution
Why This Role is Unique
Opportunity to help scale and evolve a high-growth, high-priority business at Visa
Meaningful ownership in strengthening how the business operates at a global level
Close partnership with the Global Head of Cross-Border on the most important priorities
Significant exposure to senior leadership and global decision-making
A role that combines strategy, operating rigor, executive communications, and cross-functional leadership
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications
12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD
Preferred Qualifications
15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience 12+ years of experience, ideally combining strategy or management consulting with in-house operating roles
Proven ability to act as a thought partner to senior executives
Strong strategic background, with the ability to structure complex problems and translate them into action
Demonstrated operating experience, including driving priorities, business rhythms, planning, and cross-functional execution
Exceptional communication skills for executive audiences, including developing senior presentations and drafting high-stakes communications
Experience driving outcomes across cross-functional, global teams
Ability to operate at multiple levels, connecting big-picture priorities with detailed execution
Strong judgment, maturity, and executive presence
U.S. Applicants Only
The estimated salary range for this position is $200,000.00 to $ 320,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.