Modern Aviation, Inc — Seattle, WA
Description
The
Customer Service Representative (CSR)
is responsible for delivering Modern Aviation's excellent service
by providing exceptional, professional, and personalized support to private and corporate aviation customers. This role serves as the first point of contact for customers and flight crews, manages service requests, and ensures a positive, seamless experience within the FBO, even in fastpaced or highpressure situations.
Customer Service Operations & Service Delivery
Deliver proactive, personalized service to private and corporate aviation clienteleMeet, greet, and assist passengers and flight crews with professionalism and careArrange services including hotel accommodations, catering, and ground transportationCoordinate aircraft services such as fuel, hangar storage, and other operational requestsEducate customers on available services, promotions, and programsAnswer customer questions, resolve concerns, and provide service recovery as neededFlight Coordination & Administrative Support
Input trip details into scheduling software and update customer information as requiredTrack flights using online databases to ensure timely service deliveryProcess customer invoices accurately and promptlyVerify and coordinate service orders to support ontime departuresMaintain strong working relationships with local service providers such as hotels, rental car agencies, and restaurantsCommunication & Teamwork
Communicate effectively via airtoground and groundtoground radio, phone, and emailUse sound judgment to make timely decisions consistent with company policies and proceduresCoordinate closely with Line Service, Operations, and leadership teamsMaintain positive, collaborative working relationships with teammatesPerform additional duties as assigned to support operational needsCustomer Experience & Facility Support
Maintain lobby appearance, ensuring a clean, welcoming environmentKeep snacks, beverages, and customer amenities stocked and presentableRepresent the Modern Aviation brand with professionalism, positivity, and pride at all timesQualifications
Must be at least18 years of ageValid driver's licenseMust have open availability as work hours may vary, including evenings, weekends, and holidaysStrong verbal and written communication skillsIntermediate proficiency with Microsoft Office productsStrong multitasking, organizational, and decisionmaking skillsNegotiation and sales skillsPrevious customer service experience preferredBasic knowledge of aircraft types and aircraft servicing practices preferredMust be at least18 years of ageValid driver's licenseMust have open availability as work hours may vary, including evenings, weekends, and holidaysStrong verbal and written communication skillsIntermediate proficiency with Microsoft Office productsStrong multitasking, organizational, and decisionmaking skillsNegotiation and sales skillsPrevious customer service experience preferredBasic knowledge of aircraft types and aircraft servicing practices preferred
Working conditions and physical demands for this role -
This position operates primarily in a professional office environment and routinely uses standard office equipment such as computers, phones, and printers. The role also requires performing certain tasks outdoors in all types of weather conditions.
Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Predictive Index Assessment -
Please click on the link below to complete a behavioral assessment. This step is required.
https://assessment.predictiveindex.com/bo/804D/CustomerServiceRepresentative_Jul2025_231050
Modern Aviation's Pay Range -
$24 - $26/hr. + benefits.
The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as
... For full info follow application link.
Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
Skills: Administrative Skills, Aircraft Maintenance, Aviation Industry, Beverages, Billing, Car Rentals, Catering Services, Communication Skills, Corporate Policies, Customer Experience, Customer Relations, Customer Service Operations, Customer Support/Service, Customer Training, Driver's License, Leadership, Maintenance Services, Microsoft Office, Microsoft Product Family, Multitasking, Negotiation Skills, Office Equipment, Operational Support, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Printers, Promotional Programs, Resolve Customer Issues, Restaurant, Sales, Service Delivery, Software Administration, Team Player, Time Management, Writing Skills
About the Company: Modern Aviation, Inc