Delta Air Lines — Atlanta, Georgia, United States
The Continuous Improvement Coach serves as a dedicated Lean transformation practitioner within an assigned TechOps Value Stream and is responsible for leading Kaizen activities, coaching leaders and frontline employees, and supporting deployment of the TechOps Lean operating system ("Flight Path"). This role partners with operational leaders to improve safety, quality, delivery, and cost performance through Structured Problem Solving, Daily Management, standard work, and sustainable process improvements.
The position plays a critical role in building organizational capability and accelerating adoption of Lean principles throughout the Value Stream. The Continuous Improvement Coach works directly with operational teams at Gemba to facilitate transformational improvement activities, develop Lean capabilities, and ensure sustainment of improvement gains. This position serves as a key change agent within the Value Stream and helps leaders embed Flight Path principles into daily operations. Roles and Responsibilities:
• Lead Kaizen preparation, execution, and sustainment activities to improve value stream performance and achieve safety, quality, delivery, and cost objectives. • Coach leaders and teams on Daily Management, Standard Work, and Structured Problem Solving methodologies to improve operational performance and develop organizational capability. • Facilitate Mission Control (i.e., weekly Value Stream leadership) reviews, operational improvement activities, and performance management discussions to identify issues, track progress, and drive accountability. • Partner with Continuous Improvement Specialists and operational teams to identify process abnormalities, eliminate waste, and implement sustainable countermeasures. • Support deployment and sustainment of the Flight Path operating system through coaching, training, facilitation, and change management activities. • Facilitate value stream assessments, Kaizen workshops, problem-solving sessions, and team-based improvement events to improve operational effectiveness. • Analyze operational performance data and observations from the Gemba to identify root causes, improvement opportunities, and performance trends. • Develop and monitor sustainment plans to ensure improvements are maintained and embedded into daily operations. • Conduct Gemba walks and coaching activities to reinforce Lean behaviors, identify barriers to performance, and support continuous improvement efforts. • Practice safety-conscious behaviors in all operational processes and procedures and promote a culture of safety throughout the organization.
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