Jet Aviation — New York, NY
Location: PA, US Flexible Work Arrangement: Onsite Job Category: Flight Services Career Level: Management
Position Summary We are seeking a Director of Operations to provide overall leadership, management, and supervision of flight operations personnel and training programs. This role ensures all company flight activities under the Air Carrier Certificate are conducted safely, efficiently, and in full regulatory compliance, while supporting the flight department's safety management objectives. The Director works closely with the Chief Pilot, Director of Maintenance, Safety Manager, and executive leadership to promote operational excellence and maintain the highest standards of safety and compliance.
Essential Duties And Responsibilities Operational Leadership & Regulatory Compliance
Exercise full operational control over Company Part 135 flight operations in accordance with FAR 135. 77.
Ensure all flight operations are conducted safely, legally, and efficiently.
Sustain conditions that promote safe operation of company aircraft and personnel.
Ensure compliance with all applicable FAA regulations, company policies, Operations Specifications, and industry standards.
Serve as the primary FAA‑approved Director of Operations under the company's Air Carrier Certificate.
Execute Operations Specifications and amendments on behalf of Company.
Coordinate with FAA, industry auditors, and regulatory agencies regarding operational matters.
Develop, implement, and maintain operational policies, procedures, and standards.
Safety Management System (SMS)
Actively support, administer, and continuously improve the company's Safety Management System.
Establish and promote the company's Safety Policy and Safety Objectives.
Set measurable safety targets and monitor organizational safety performance.
Identify, assess, mitigate, and reduce operational safety risks to a level that is As Low As Reasonably Practicable (ALARP) .
Review operational and safety data to identify trends and emerging risks.
Maintain final responsibility for the resolution of operational safety issues.
Ensure effective hazard identification, reporting, investigation, and corrective action processes.
Promote a Just Culture environment that encourages voluntary safety reporting.
Lead Safety Review Board meetings and participate in safety committees as required.
Ensure organizational learning through analysis of safety reporting data and operational performance metrics.
Resource Management
Provide and allocate human, technical, financial, and operational resources necessary for safe and effective operations.
Ensure adequate staffing levels to support operational requirements.
Coordinate with executive leadership regarding fleet growth, operational planning, staffing, and strategic initiatives.
Support budgeting and operational planning activities.
Ensure operational personnel receive appropriate training, qualification, and recurrent training.
Documentation Management & Manual Control Version Control
Maintain a document control system that clearly identifies current approved versions of all operational manuals, policies, procedures, and associated documentation.
Ensure revision tracking and version histories are properly maintained.
Document Distribution
Ensure all required personnel have timely access to the most current approved manuals and operational documents.
Coordinate the distribution of manual revisions and updates throughout the organization.
Periodic Review & Revision
Conduct or coordinate regular reviews of all operational manuals and documents.
Ensure manuals remain accurate, current, compliant, and aligned with company operations and regulatory requirements.
Coordinate updates with department leaders and subject matter experts.
Document Retention & Accessibility
Ensure all required records and documents are properly retained in accordance with regulatory and company requirements.
Maintain organized and accessible documentation systems to support audits, inspections, and operational needs.
Ensure operational records are readily available for FAA, WYVERN, IS-BAO, customer, and internal audits.
Obsolete Documentation Control
Identify outdated, superseded, or obsolete documents.
Remove obsolete materials from circulation and ensure proper archival or disposal according to company procedures.
Prevent the use of outdated operational information.
Audit & Industry Accreditation Oversight
Support and maintain compliance with industry accreditation standards, including: WYVERN Wingman, IS-BAO, ARGUS, Safety Management System requirements.
Submit and maintain current Certificates of Insurance with WYVERN and other required industry organizations.
Coordinate internal and external audits and corrective action plans.
Ensure findings are addressed and resolved in a timely manner.
Leadership & Team Development
Lead and mentor operational personnel while fostering professionalism, accountability, and teamwork.
Promote continuous improvement and operational excellence.
Collaborate closely with the Chief Pilot, Director of Maintenance, Safety Officer, Scheduling Department, and Excellence Leadership Team.
Establish performance expectations and evaluate operational effectiveness.
Support employee development and succession planning initiatives.
Required Qualifications
Meet FAA qualifications for Director of Operations under 14 CFR Part 119.
Extensive experience in Part 135 flight operations management.
Thorough knowledge of:
FAA Parts 119, 135, and applicable sections of Part 91
Safety Management Systems (SMS)
Operational control requirements
Aviation risk management principles
Industry accreditation standards
Strong leadership, organizational, and communications skills.
Experience managing operational manuals and regulatory documentation.
Ability to interact professionally with FAA personnel, auditors, customers, and executive leadership.
Strong analytical and decision‑maki.