Delta Air Lines — Atlanta, Georgia, United States
At Delta, we connect people and cultures, power extraordinary experiences, and shape the future of travel. Here, you'll work on complex challenges on a global scale, using augmented intelligence to build emerging technologies, amplify human potential and continuously grow the skills that keep you at the forefront of what's next.
Our Digital Site domain is seeking a Senior Technical Product Engineer who combines the technical depth of an engineer, the customer obsession of a product manager, and the analytical mindset of a growth leader. This role is responsible for driving digital customer experience improvements, product innovation, experimentation, platform modernization, and measurable business outcomes across web, mobile, APIs, and enterprise platforms. The ideal candidate is highly technical, deeply data-driven, and passionate about solving customer problems at scale.
They can translate business strategy into product requirements, partner with engineering teams to deliver solutions, and use analytics to continuously improve customer outcomes and business performance. This role is inspired by modern product leadership principles emphasizing growth, customer-centricity, AI-powered product development, experimentation, and cross-functional collaboration.
Key Responsibilities: • Product Strategy & Execution • Own end-to-end delivery of digital product capabilities from ideation through production release. • Define product vision, roadmaps, business cases, success metrics, and prioritization frameworks. • Translate customer needs, business objectives, and technical constraints into actionable product requirements. • Drive continuous improvement initiatives focused on conversion, engagement, task accomplishment, reliability, and customer satisfaction.
• Technical Product Leadership • Partner with engineering, architecture, UX, analytics, and business stakeholders to deliver scalable solutions. • Lead requirements definition for APIs, microservices, system integrations, cloud-native platforms, and enterprise applications. • Evaluate technical trade-offs and guide solution design decisions with engineering teams. • Support modernization initiatives involving cloud platforms, AI/ML capabilities, customer data platforms, personalization engines, and digital experience platforms.
• Data, Analytics & Experimentation • Define KPIs, success metrics, instrumentation requirements, and experimentation plans. • Use customer behavior analytics, A/B testing, funnel analysis, and operational metrics to drive decision-making. • Identify growth opportunities through customer journey analysis and experimentation. • Build executive-level insights and recommendations backed by quantitative and qualitative data.
• Customer Experience & Growth • Champion customer-centric product design and usability improvements. • Drive initiatives that improve conversion, retention, self-service adoption, and digital engagement. • Partner with UX teams to identify and eliminate customer friction points. • Leverage customer feedback, analytics, and market research to prioritize high-impact opportunities.
• AI & Emerging Technology Adoption • Evaluate and implement AI-driven product opportunities. • Partner with engineering teams to identify automation and operational efficiency improvements. • Apply modern product development practices using AI-assisted tools, rapid prototyping, and experimentation techniques.
• Cross-Functional Leadership • Influence stakeholders across business, technology, operations, and executive leadership. • Facilitate roadmap discussions, backlog prioritization, sprint planning, and release readiness. • Communicate product strategy, progress, risks, and outcomes to senior leadership. • Mentor junior product and engineering team members.
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