Delta Air Lines — Madrid, Spain
As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. This is a part-time position scheduled for up to 30 hours per week, with the flexibility to work additional hours based on operational needs.
Summary of Responsibilities: • Handles all facets of work associated with ticketing and making reservations for passengers, as well as activities necessary to board and deplane passengers, including tagging and lifting passengers’ baggage to a bag belt for delivery to the ramp. • Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately. • Positively impacts customers’ use of airport technology to ensure a better, faster, and friendlier airport experience for all customers. • Displays a positive image of Delta. • Keeps customers informed while ensuring high‑quality service delivery. • Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time. • Performs a variety of duties according to the assigned functional work area; however, agents may be cross‑utilized and required to perform all functions. Specific functions, tasks, and departmental duties may vary or be added depending on the location and operational requirements. • Subject to rotating shifts and off‑days. • May require outside work. • This job also requires occasionally lifting bags or items weighing between 50 and 70 pounds. • Practices safety‑conscious behaviors in all operational processes and procedures. • Additional tasks may be required based on operational and business demands.
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