Delta Air Lines — Montego Bay, Jamaica
Estimated salary for Transportation, Storage and Distribution Managers (U.S. Bureau of Labor Statistics, May 2025): $82,440–$146,770 per year, median $107,230. The employer did not provide a pay range for this listing.
The Operations Service Manager (OSM) directs and supports Airport Customer Service (ACS) personnel in all operational- related activities and in non-routine situations. Aside from 'on the job training of all check-in/ticketing personnel and support for all problem solving and technical problems, the OSM monitors all contractors' activities, especially those closer to the aircraft. This position supports the Station Manager in all administrative duties which also includes budgeting, cost control, invoice processing and personnel-related paperwork.
Duties include: • Completes and forwards statistics, reports, inventories, passenger complaints and insurance claims responses to Station Manager and appropriate departments. • Keeps communication and coordination channels with Delta management, peers within and outside the station, staff, direct reports and contractors' supervisors in order to keep awareness of Delta and local airport procedures (with particular attention to safety/security matters). • Maintains Delta customer service standards, keeps front line group (both Delta and contractors) up-to-date and, therefore, conscientious and motivated. • Orders supplies and equipment and supports facilities/building maintenance (as mandated and in coordination with the station manager). • Coordinates in the case of emergency situations in support of, or in the absence of the Station Manager. • Supports the Station Manager with employee evaluations and employee development. • In the absence of the Station Manager, the Operations Service Manager performs all managerial tasks and functions. • Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.
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