Western Aircraft — Boise, Idaho
Estimated salary for Transportation, Storage and Distribution Managers (U.S. Bureau of Labor Statistics, May 2025): $82,440–$146,770 per year, median $107,230. The employer did not provide a pay range for this listing.
Job Summary
The MRO Customer Service Manager is focused on managing customers and their accounts from pre-arrival to post-delivery. This individual will be responsible to ensure customer retention and loyalty through customer-centric service as it relates to completion of work within compliance of 14 CFR Part 145 standards
Duties & Responsibilities
• Works interdepartmentally with service managers, planning, parts, sales and other department leaders to ensure timely coordination of all aspects of assigned projects
• Acts as customer liaison providing timely information regarding assigned projects Ensures proper documentation of customer approvals
• Validates initial deposit has been received, collects progress payments, and processes final invoice
• Provides customer entertainment as required
• Ensures customer accounts are within established credit limits prior to the departure of the aircraft
• Provides feedback to department leaders regarding process improvement
• Works flexible hours to accommodate arrivals and departures of assigned projects and their customers
• Ensures accuracy of all assigned work orders and closes them in a timely manner
• Works with warranty coordinator to expedite warranty claim processing and invoicing
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