Delta Air Lines — Atlanta, Georgia, United States
Estimated salary for Transportation, Storage and Distribution Managers (U.S. Bureau of Labor Statistics, May 2025): $82,440–$146,770 per year, median $107,230. The employer did not provide a pay range for this listing.
The Manager, Conversational AI Design leads and develops a team responsible for creating customer-centered conversational experiences across chat and emerging AI-powered channels. This role exists to establish the strategy, standards, governance, and operational practices that ensure conversational experiences deliver on customer needs, business objectives, and brand expectations. You will play a critical role in scaling conversational AI design as a strategic organizational capability and shaping the future of AI-powered customer experiences. • Lead, develop, and manage a high-performing team of Conversational AI Designers, including hiring, onboarding, coaching, performance management, career development, and workforce planning. • Provide leadership and oversight for conversational experience design quality, including conversational architecture, prompt design, response evaluation, guardrails, and measurement frameworks. • Define and drive the conversational AI design strategy, establishing standards, frameworks, governance, and best practices across AI-powered and rule-based experiences. • Provide design leadership and direction to Conversational AI Designers, guiding the development of agent behavior patterns, orchestration approaches, and experiences that balance customer needs, business goals, and operational requirements. • Partner with Product, Engineering, Experience Design, and Research leaders to influence priorities, align initiatives, and drive successful delivery of conversational AI experiences. • Drive continuous improvement of conversational experiences by leveraging analytics, customer feedback, operational insights, and performance metrics to optimize user outcomes and business impact. • Evaluate emerging AI technologies, platforms, and industry trends to identify opportunities for innovation, scalability, and enhanced customer experiences. • Manage operational and vendor-related activities, including external partnerships, process improvements, and advocacy for conversational design as a strategic organizational capability.
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