Delta Air Lines — New York, New York, United States
Estimated salary for Transportation, Storage and Distribution Managers (U.S. Bureau of Labor Statistics, May 2025): $82,440–$146,770 per year, median $107,230. The employer did not provide a pay range for this listing.
Cargo Operations is seeking an individual with proven leadership experience and a high level of accountability for creating unforgettable customer experiences to join our team as a Manager, JFK Cargo Operations. The successful candidate will lead a diverse team of professionals, including Cargo employees, administrative support personnel, and business partners. The candidate must be a composed, approachable, and visible leader with the skill to build high-performing teams through inclusion, consensus and creativity.
Managers of Cargo Operations often serve as the top-ranking Delta representative in their hub, responsible for driving safety improvements, strengthening our strategy around service recovery, enhancing the customer experience through differentiated, world-class service, and managing a large operation during high-stress situations. This position reports directly to the General Manager of JFK CGO Operations. • Responsible for driving and managing the complex day-to-day JFK Cargo, Mail and Logistics operation and leads a team of frontline and merit employees • Facilitates the implementation and acceptance of change within the workplace • Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and wellbeing • Responsible for ensuring that hub goals are met or exceeded • Responsible for providing leadership to direct reports supporting teams and the operation • Develops strategic plans which include strategy development, plan development and execution • Makes actionable recommendations based on the data, and prioritizes improvements based on their ability to drive ROI, monitor fixes and follow through on post implementation results • Responsible for development and execution of both the operating and capital plans for the given area of responsibility and further responsible for achieving those financial objectives • Leads through demonstration of Delta's core values as outlined in the Rules of the Road • Communicates a compelling view of the organization's purpose and value in a way that helps others understand the importance and impact of their contributions; advocates for others • Works with team members to develop specific behaviors, skills or knowledge needed to ensure sustained performance and to prepare for success in new responsibilities • Maintains and establishes cross-divisional partnerships with Maintenance, ACS, Flight Operations, Human Resources, Delta Technology, GSE, Properties and Facilities, Finance, Contractors and Process Engineering teams in a strategic manner to achieve key performance targets • Ensures a smooth, safe and secure operation while modeling Deltas vision and values • Responsible for all environmental and EPA standards, regulations and compliance requirements • Develops annual strategy plans for revenue targets, OJI improvements, productivity measurements, team building and succession planning • Provides strategic leadership and promotes team building through motivational and directional coaching • Must cultivate an environment of positive employee relations • Has oversight of non-Delta personnel operations such as contractors/business partners • Maintains and partners with contractual agencies, and security • Resolves issues for customers regarding service failures or other complaints • Makes sound decisions with positive results • Demonstrates high level of customer focus, finding win-win solutions for the customer and Delta
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