Pacific Aviation — San Francisco, California, United States
Position Objectives: Pacific Aviation is hiring Baggage Service Agents to support operations at San Francisco International Airport (SFO). This position is ideal for detail-oriented individuals who thrive behind the scenes and want to ensure baggage operations run safely, smoothly, and on time.
What You’ll Do 1. Assist passengers at check-in counters, arrival areas, and gates with baggage-related inquiries, claims, and service needs • File and update reports for delayed, damaged, or missing baggage using systems like World Tracer • Communicate with passengers via phone, email, and in person to provide timely baggage updates and delivery arrangements • Ensure a professional and empathetic passenger experience while resolving baggage issues under time pressure • Coordinate with ramp teams, Ground Handling Agents (GHAs), delivery services, and airline staff to facilitate accurate baggage transfers • Prepare and maintain the baggage service office and bagroom in a clean, organized, and operational state • Support boarding operations, including special service assistance and communication with gate agents • Monitor flight arrivals to proactively assist with irregular operations and expedite baggage handling • Collaborate with airline partners to ensure baggage regulations, transfer procedures, and safety protocols are upheld • Respond to baggage claim escalations in a calm and solutions-focused manner • Maintain documentation accuracy and follow all airport, TSA, and airline procedures • Deliver excellent customer service in a fast-paced, international terminal
Requirements What You Bring • Clear written and verbal communication (email coordination required) • Fluent English communication skills—verbal and written • Proficiency or familiarity with WorldTracer (strongly preferred) • Strong customer service, coordination, and problem-solving skills • Ability to manage stressful situations calmly and effectively • Attention to detail and organizational skills • Computer literacy and fast, accurate data entry • Physical ability to lift up to 50 lbs and work on your feet for extended periods • Flexibility to work weekends, evenings, and holidays • Legally authorized to work in the U.S. • Must pass a background check and attend paid training
Schedule • Must be available to work at least 4 days per week , including weekends and holidays • Shifts may include afternoons, evenings, or nights
Benefits Pay & Benefits • Hourly Rate: $23.15 per hour + Shift Premium B ($1) • Medical, Dental, and Vision Insurance • 401(k) Retirement Plan • Paid Time Off (PTO) • Paid Training • Uniform Provided • Parking Discount • Referral Bonus Program