Delta Air Lines — Atlanta, Georgia, United States
The ServiceNow IT Technical Product Engineer provides technical product leadership for assigned ServiceNow products and capabilities. Working in close partnership with the Business Product Owner, this role translates business priorities into scalable, supportable, and technically sound solutions while protecting the long-term health of the ServiceNow platform. The Business Product Owner retains accountability for product strategy, business priorities, roadmap direction, and management of development resources.
The Technical Product Engineer is accountable for technical execution, solution integrity, platform alignment, documentation, delivery readiness, and technical quality. This role serves as a trusted advisor to senior leaders, product owners, architects, developers, process owners, and other key stakeholders. The successful candidate promotes out-of-the-box ServiceNow capabilities, mentors technical and product teams, works effectively with limited direction, and maintains delivery momentum in a fast-moving environment where priorities and requirements may change frequently. • Technical Product Leadership • AI and Automation Enablement20 • Solution Design and Technical Governance • Out-of-the-Box Design and Platform Standardization • Platform Health and Sustainability • Documentation Ownership • Delivery Enablement and Quality
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