Delta Air Lines — Frankfurt, Germany
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
Essential Responsibilities: • Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms. • Perform, as specified in the Service Request, the physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.). • Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request. • Verify the asset in accordance with Delta policy prior to the move. • Update asset management systems. • Troubleshoot and resolve all hardware and software problems supported by Field Operations. • Communicate with the Field Planning and Project Management organization. Duties may include research, providing input into work orders, and occasional assistance with site surveys. • Perform preventative maintenance on operational devices. • Coordinate external vendor services. • Install, customize, maintain, test, and troubleshoot operating systems and other systems software • Provide on-site support, as needed. • Provide technical support, as needed, to the enterprise. • Configure, install, maintain, test, and troubleshoot hardware systems • Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems. • Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures. • Coordinate activities with internal/external technology owners/service providers • May perform other duties as assigned.
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