United Airlines — Chicago, Illinois, United States
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Description The Intern – Onboard Experience will support the strategy, design, implementation, and measurement of onboard products and service experiences that enhance the customer and employee journey onboard United aircraft. This internship provides exposure to food and beverage, onboard products and equipment, service design, and strategic partnerships. Key Responsibilities
• Support coordination of onboard product and service initiatives across internal workgroups and external partners
• Assist with research, benchmarking, and competitive analysis related to onboard hospitality and customer experience trends
• Help maintain and update matrices of onboard offerings across cabins and markets
• Analyze customer, operational, and competitive data to identify insights and opportunities
• Support development of presentations, reports, and project trackers
• Assist with planning and execution of onboard product initiatives and rollout activities
• Partner with team members to document milestones, decisions, and action items
• Contribute ideas that support a best-in-class onboard experience
This position is a hybrid role including a combination of days worked in our Chicago office and remotely.
No Direct Path: This internship is designed solely to provide you with skill development and valuable work experience. This role will likely not be converted to a full-time position at United at the conclusion of the internship. Posted from September 1 - September 15, 2026
Qualifications Qualifications: • Applicant must be a rising Sophomore or Junior in the Spring/Summer of 2027
• Currently pursuing a bachelors degree in Business, Hospitality, Marketing, Analytics, Aviation Management, or related field
• Strong interest in customer experience, hospitality, airline operations, or service design
• Analytical mindset and familiarity with Excel and PowerPoint
• Strong written and verbal communication skills
• Detail-oriented, organized, and able to manage multiple priorities
• Collaborative and eager to learn in a fast-paced environment
Preferred Qualifications
• Previous internship or project experience in hospitality, aviation, operations, marketing, or analytics
• Experience creating presentations, dashboards, or reports
• Experience working on team-based projects
• Demonstrated understanding of the capabilities and limitations of generative AI tools and the ability to leverage AI effectively to support research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to organizational policies related to responsible AI use, data privacy, and security.
The starting rate for this role is $20.00. The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education and skills. This position may also be eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com
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