Delta Air Lines — Atlanta, Georgia, United States
At Delta, we connect people and cultures, power extraordinary experiences, and shape the future of travel. Here, you'll work on complex challenges on a global scale, using augmented intelligence to build emerging technologies, amplify human potential and continuously grow the skills that keep you at the forefront of what's next. The Customer Data and Journey Orchestration team is seeking a Customer Data Platform (CDP) Implementation Specialist, responsible for delivering new capabilities, datasets, and integrations within Adobe Experience Platform (AEP), including Real-Time CDP (RT-CDP), Adobe Journey Optimizer (AJO), and Customer Journey Analytics (CJA). The selected candidate will combine strong business acumen, intellectual curiosity, and technical fluency to deliver AEP’s enterprise capabilities and business use cases and become the Delta subject matter expert on AEP.
This includes implementing new capabilities, supporting enterprise power users, maintaining platform health, managing Adobe Support tickets, and stewarding documentation. This role ensures all audiences, journeys, and data configurations align with AEP governance and enterprise standards. • Partner with product manager to translate business requirements into clear functional and technical requirements aligned with platform governance and architecture • Partner with technical & Adobe teams to deliver end to end implementation of new AEP capabilities, including data ingestion, platform configuration, and downstream integrations • Enable enterprise power users with hands on guidance for building audiences, journeys, and activations • Proactively monitor platform health across ingestion, identities, segments, and destination performance. • Conduct regular audits of audiences and journeys to enforce best practices and retire outdated asset • Facilitate Adobe Support ticket creation, escalation, and resolution, and manage SLAs, communicate status, and document root causes and outcomes • Maintain current & accessible platform documentation, runbooks, and configuration guides.
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