Delta Air Lines — Atlanta, Georgia, United States
The IFEC QoE Analyst will be responsible for monitoring IFEC system operational performance to deliver World Class customer experience and build scalable data tools to identify performance trends. The successful candidate will develop and utilize various IFEC reports and tools to recognize systemic system issues and routine maintenance tasks, work collaboratively with 3rd party service providers to institutionalize positive corrective action, coordinate actions with the IFEC Cabin Maintenance planning teams, and monitor effectiveness of those actions. • Monitor and manage IFEC operational performance by interacting directly with tools and reports provided by Delta or 3rd party service providers to characterize operational issues as systemic or routine and distinguish them as either hardware, software, or integration issues • Develop scalable applications, dashboards, automated reporting solutions using technologies such as Palantir Foundry, Alteryx, Python, SQL, Power BI, Power Apps, AWS Redshift, Datadog, and TypeScript to transform raw data into actionable corporate insights, automate manual reporting workflows, and deliver interactive executive dashboards • Perform advanced analytics, forecasting, and modeling to identify opportunities for operational and customer experience improvements • Evaluate and implement emerging technologies, including AI, automation, and advanced analytics capabilities to drive innovation and efficiency • Technical point of contact to collaborate and direct the respective service providers or 3rd party applications on the progress of known performance issues • Collaborate with Delta cabin maintenance on system integration performance issues and provide recommendations for recovery
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