Delta Air Lines — Belize City, Belize
Delta is known for its legendary, reliable service to its customers, our number one focus is the safety of our passengers while enhancing every aspect of their travel experience. Our award-winning employees effectively demonstrate our core values: Honesty, Integrity, Respect, Perseverance, and Service in every aspect of their work.
Primary Functions: The Passenger Service Agent (PSA) is responsible for supporting all aspects of airport customer service and ground operations. This role requires flexibility to perform multiple functions and operate effectively in a dynamic, fast-paced environment.
Subject to rotating work shifts and days off. The positions involve a variety of functions and employees are required to be familiar with all of the following work areas: Ticket counter, check in procedures, gate agent and baggage services, also include operations and ramp procedures.
Ticket/Gates/Check-In: Handles all facets of work associated with ticketing and making reservations from passengers and those activities necessary to board and deplane passengers, including tagging and lifting passenger baggage to bag belt for delivery to ramp. Baggage Service: Assists passengers in locating lost baggage or handling damage that may occur. Includes some clerical duties related to the reporting of baggage disposition and repair. Ramp and operations involve the supervision of loading and unloading baggage and cargo from aircraft cargo compartments, and supervision that all of Delta's safety & security procedures are followed.
Must be able to work under pressure with a focus on meeting time constraints. Must be able to work with all levels of management. Practice safety conscious behaviors in all operational processes and procedures.
Resolves issues for such customers regarding service failures or other complaints. Makes sound decisions with positive results. Demonstrates high level of customer focus, finding win-win solutions for these target customers and Delta.
Think you have what it takes to help us change how passengers feel about flying these days? If you are team-oriented, are willing to work diligently in a dynamic work environment, and positively adapt to changes and quickly find resolutions to problems by understanding our customers' needs and maintaining professionalism and composure, then we would love to welcome you to the Delta team, and let's not forget about our "uplifting" flight privileges!
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