Rocket Air — Melbourne, Florida
Estimated salary for Airfield Operations Specialists (U.S. Bureau of Labor Statistics, May 2025): $42,000–$77,340 per year, median $56,850. The employer did not provide a pay range for this listing.
The Flight School Dispatcher plays a key role in creating a welcoming, professional, and supportive experience for Rocket Air Flight Academy students, instructors, and visitors alike. This role encompasses the duties of a Dispatcher with an additional Customer Service role. The Dispatcher is responsible for the successful day-to-day flight, ground, and simulator dispatching and training operations. The Dispatcher’s daily duties and activities consistently lead to safe and successful training flights.
5 Main Roles and Responsibilities
• Coordinate Daily Flight Schedules, Aircraft Assignments, Instructor Availability, and Student Training Events
• Monitor Aircraft Status, Maintenance Restrictions, Weather Conditions, and Scheduling Conflicts to Ensure Safe & Effective Utilization of Resources
• Maintain Accurate Dispatch Records, Flight Schedules, Training Documentation, and Operational Reports in Accordance with Company Procedures
• Serve as a Communication Link Between Students, Instructors, Aircraft Maintenance, Line Service, and Flight Training Personnel
• Provide Exceptional Customer Service by Assisting Students & Instructors with Scheduling Changes, Training Requests, Billing, and Operational Support
Duties and Responsibilities
• Prioritize safety above all.
• Maintain and optimize the daily, weekly, and monthly flight schedule.
• Provide customer service with current and potential student customers.
• Manage customer billing and communication to include calls and the collection of payments.
• Utilize operational flight scheduling tools to ensure students are scheduled and processed for all lessons blocks.
• Manage customer accounts and assist customers with flight training goals.
• Communicate customer issues to Flight Operations leadership.
• Assist with the scheduling and observation of all accelerated flight training programs in support of the Student Services Manager.
• Support Flight Training Coordinator and assist with execution of all company directives.
• Assist the Fleet Coordinator in coordinating scheduled and unscheduled aircraft maintenance.
• Maintain the facility within company standards.
• Maintain knowledge of the scheduling and billing software systems.
• Perform general office duties and administration.
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