Delta Air Lines — Atlanta, Georgia, United States
The DMS Sales Acount Representative will be responsible for achieving annual financial targets for key accounts by responding to general aircraft parts inquiries received via phone, email, and listing agencies. This position will play key role in executing sales strategies, monitoring and reporting results and implementing corrective actions, as well as key account development and objectives. The Sales Account Representative will develop and pursue sales opportunities as well as other sales responsibilities for organization as needed. This position is based in Atlanta and will report to the DMS Regional Sales Director.
Primary Responsibilities: • Collaborating with DMS Sales Directors and Account Managers to produce and maintain a strategic account plan for key accounts. • Building relationships with buyers within key accounts for sustained and repeatable transactional execution. • Monitoring and responding to incoming requests from key customers via phone, email, and listing agencies, such as ILS and Aeroxchange • Maintaining knowledge of key customer requirements and plans as well as competitor actions and market trends. • Closing new sales opportunities, processing orders and communicating with internal departments to assure orders are processed and shipped in a timely manner. • Providing excellent customer service to include communicating expected delivery date and providing status updates to the customer until order is delivered. • Collecting and entering key customer requirements, competitor actions and market intel needed to help the organization make commercial decisions. • Participating in projects to improve the sales process and customer experience. • Using Salesforce.com extensively as the primary sales tool to manage quote and order pipeline, record contact information and communications, and to report progress versus goals. • Monitoring DMS performance in the eyes of customer and acting on issues to improve accuracy, consistency and professionalism of every customer interaction. • Supporting tactical part sales activity and other service sales efforts by providing access to key focal points, facilitating account communications and providing insight regarding customer. • Performing other duties as assigned by the Regional Sales Director, including providing back-up to other DMS sales team members during their absences.
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