Delta Air Lines — Hong Kong, China
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.
Do you thrive in making in-person connections and enjoy making others feel welcomed? As a Red Coat, you’ll represent Delta's industry-leading hospitality by providing a flawless and memorable travel experience for our customers. You play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.
Red Coats provide outstanding customer service. Assist our customers with their travel needs, including conflict resolution. They can explain available alternatives to ensure a more efficient airport experience for all customers. Red Coats support leadership to drive operational excellence and reliability, ensuring irregular operations are handled in a caring and efficient way.
Summary of responsibilities (not comprehensive of all tasks): • Provide operational leadership and guidance for team members to drive operational excellence and customer experience. • Effectively coordinate and monitor all aspects of the operation, including both above and below wing. • Interact with customers both at check-in, throughout the airport and while boarding their flights. • Assist customers during service recovery (e.g. customer engagement, rebooking needs). • Resolve problems and conflicts for customers, team members, and operational partners. • Build and maintain positive relationships with vendors and business partners and peers. • Successfully complete Functional Above Wing and Red Coat training classes. • Practice safety-conscious behaviors in all operational processes and procedures.
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