Delta Air Lines — Atlanta, Georgia, United States
Delta is seeking a dynamic and experienced communications professional to shape and amplify the brand’s ground experience, day-of travel and connected onboard experience storytelling. The Communications Specialist (Grade 7) of Product Communications will report to the General Manager, Product Communications and have a direct line into the GR10 – Channels, Sync – for both ground and onboard experience continuity. • Thread the needle and support communications strategy for Delta's connected onboard experience and day-of-travel product portfolio, specifically ground experience and digital hard product storytelling. • Develop integrated communications plans for customer-facing initiatives, including announcements, milestones and product launches. • Partner with Airport Customer Service and other cross-functional teams to communicate innovations that make travel more seamless for customers. • Develop media strategies, briefing materials, key messages and proactive storytelling opportunities. • Develop pitch materials, lists and execute media outreach in support of all programs. • Create internal and external communications content, including News Hub stories, leader talking points, media materials and employee communications. • Provide strategic counsel to business leaders and product teams throughout the product development lifecycle. • Liaise and remain flexible between the Product and Commercial GMs where needed; thread ground experience product storytelling from Delta One check-in to the Lounge and onboard. • Support reputation management and reactive communications as needed.
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