Delta Air Lines — Atlanta, Georgia, United States
Operations Planning & Performance co-ops work with analytics professionals in the operation supporting one of the following functions or departments: • Aircraft Performance Planning - managing aircraft and gate to gate operations and performance • Airport Performance Planning - improving airport processes and managing performance • Crew Performance Planning - improving Pilot and Flight Attendant operations and performance efficiency • Disruption Containment - tracking on-time flight metrics, weather, day-of flight analyses • Operations Digital & Decision Science (ODDS) – developing decision science tools and digital product solutions • Operations Performance - managing centralized operations and competitive performance analyses • Operations Schedule Planning - optimizing aircraft schedule and resource availability to maintain peak on-time performance • Process & Competitive Analysis - improving system processes & evaluating key metrics against our competitors in the airline industry
Though individual responsibilities will vary by which supporting function you are assigned, some examples include: • Measure current operational performance and/or customer satisfaction • Identify optimization opportunities to reduce injuries and security line wait times • Research, analyze, and interpret operational data • Develop new reports and dashboards and automate existing ones • Perform reliability/root-cause analysis for parts and maintenance • Evaluate and provide recommendations for improvement of key operational metrics including aircraft time at gate, gating efficiency, and feasibility of aircraft schedules • Seek operational improvements to reduce aircraft taxi time and flight time • Maintain, run and improve staffing models to support airport operations • Provide strategic and operational support and develop performance metrics and goals • Develop successful factors and statistical evaluations of new procedures and systems
Students are required to complete three alternating semesters of work and school; all rotations must be completed before the student's graduation. Note: Students are not permitted to work part-time hours and should refrain from taking classes and working as a co-op in the same semester. The full-time work schedule for this role, while remaining actively enrolled in an approved undergraduate curriculum, is as follows:
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