Delta Air Lines — Atlanta, Georgia, United States
As an Operational Performance & Projects Co-op within Delta’s Flight Operations organization, you will support the Line Operations team through data‑driven analysis, cross‑functional project work, and continuous improvement initiatives that enhance safety, reliability, and the pilot experience. This role sits at the intersection of operational analytics, project support, and internal consulting . You will contribute to ad‑hoc and strategic initiatives across Line Operations while also providing day‑to‑day analytical and operational support for the Flight Crew Reporting (FCR) program . Through hands‑on exposure to real operational challenges, you’ll help translate data and frontline feedback into actionable insights that improve how we operate. This is a full‑time, in‑person co‑op position based in Atlanta, GA, requiring three alternating semesters.
Key Responsibilities:
Operational Data Analysis & Insights • Assist in collecting, cleaning, and analyzing operational performance data (e.g., D0, A0, fuel burn, taxi time, latency, safety indicators). • Help identify trends, themes, and improvement opportunities to support operational decision‑making. • Support the development and maintenance of dashboards and recurring reports using Excel, Power BI, Tableau, or similar tools . • Participate in pre‑ and post‑implementation analysis to understand the impact of new initiatives. • Translate findings into clear summaries and visualizations for operational partners and leadership.
Project & Program Support • Support ad‑hoc and ongoing projects across Line Operations, including process improvements, operational studies, and reporting enhancements. • Assist with project planning activities such as defining scope, timelines, and stakeholder touchpoints. • Participate in working sessions, stand‑ups, and progress reviews; document notes, decisions, and action items. • Help prepare presentations, problem statements, and data summaries for leadership and stakeholder reviews. • Partner with cross‑functional teams to gather inputs and support implementation efforts.
Flight Crew Reporting (FCR) — Program Support • Assist with monitoring the day‑to‑day health of the FCR program, including queue triage and backlog hygiene. • Support analysis of FCR data to identify reporting trends, themes, and recurring issues. • Review report closeouts for clarity and proper categorization; escalate broader patterns as appropriate. • Gather pilot feedback related to usability, reporting friction, and workflow challenges, and help translate insights into improvement opportunities. • Maintain basic FCR documentation such as change logs, known‑issues lists, and communication drafts. • Collaborate with divisional partners (e.g., ACS, IFS, OCC, TOC) to support alignment and cross‑departmental improvements.
Cross‑Functional Collaboration & Communication • Work with teams across Flight Operations and other operational organizations to gather data, context, and requirements. • Assist in preparing materials for internal meetings, briefings, and performance reviews. • Help draft internal communications such as performance summaries, newsletters, and operational updates. • Document methodologies, findings, and lessons learned to support knowledge sharing.
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