Centralized Load Control Customer Service Agent (TP)

Pacific Aviation — San Francisco, California, United States

Pay: $23.15 per hour

Requirements

Pacific Aviation is hiring experienced team members to perform centralized load control at San Francisco International (SFO) to support secure and efficient aircraft operations. This is a part-time position, ideal for candidates who are detail-oriented, safety-conscious, and thrive in behind-the-scenes aviation roles. As Centralized Load Controller, you’ll play a critical role in coordinating weight and balance, preparing documentation, and ensuring that flights depart safely and on schedule. Requirements What You’ll Do • Calculate EZFW (estimated zero fuel weight) and transmit to the flight dispatcher. • Prepare and complete all flight documentation (checklists, logs, etc.) as required by the airline. • Plan ULD requirement for the flight. Send UCM telexes after arrival and departure of aircraft. • Double check all incoming documentation (cargo list, • loading instructions, NOTOC) and contact the respective staff to correct errors. • Communicate special load information (e.g., AVI) to CLC for addition to NOTOC. • Notify Loading Supervisor of any weight restrictions and offload cargo per the cargo priority list. • Make note of trapped fuel that could affect the ZFW and notify flight dispatcher of significant changes in ZFW. • Contact CLC for the final readback. • Check the final load sheet for accuracy and present to pilots for signature. • Inform the cockpit crew of last-minute changes (LMC) and amend the load sheet accordingly.

What You Bring • Fluent in English (written and verbal) • Strong attention to detail and documentation accuracy • Ability to manage time-sensitive, high-pressure tasks • Team player with strong communication and coordination skills • Comfortable using technology and airline systems (DCS, telex, email, etc.) • Self-motivated, methodical, and able to adapt to unexpected situations • Aviation experience or 3+ months in a customer service role preferred • Must be legally authorized to work in the U.S. • Willingness to complete all required airline and safety training

Schedule • Part-Time • Varies depending on availability and seasonal demand • Must be available on weekends and holidays as needed

Benefits Benefits • Pay: $23.15 per hour + Shift B Premium ($1) • Medical, Dental, and Vision Insurance • 401(k) Retirement Plan • Paid Time Off • Uniform Provided • Parking Discount • Paid Training • Referral Bonus • Cell Phone Plan Reimbursement

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